Shipping & Returns – FITZEN Australia

We are proud to offer Australia-wide shipping on all orders. Tracking and secure checkout are provided for every purchase.

Processing Time

We do our best to process and ship all orders as soon as possible. Most orders will be dispatched within 4–7 business days.

Tracking Your Order

All orders include tracking information, normally sent via email within 48 hours after your order has been shipped. You can track your order using the tracking number provided.

Shipping Time

In most cases, orders will be delivered within 8–10 business days after dispatch. If you have any questions about your order, please contact us at info@fitzen.com.au.

Returns Policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@fitzen.com.au. Returns will need to be sent to: 26 Volt Cct, Dandenong South VIC 3175.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@fitzen.com.au.